If you receive a parcel that appears to be damaged, crushed, or tampered with at the time of delivery, please DO NOT OPEN the package and decline the delivery. Return it immediately to the courier rider and notify us via WhatsApp. UAE COD STORE will not be held responsible for parcels accepted in a damaged or opened condition.
1. Returns & Eligibility
We offer a 7-day return policy for our valued customers. To be eligible for a return, your item must meet the following criteria:
The item must be in the same condition that you received it.
It must be unworn, unused, and in its original packaging with all tags attached.
A receipt or proof of purchase is required.
2. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
The refund will be processed and credited to your original payment method or bank account.
Please allow 3-5 working days for the transaction to reflect in your account.
3. Exchanges
We only replace items if they are defective or damaged due to a manufacturing fault. If you need to exchange it for the same item, please contact our support team immediately.
4. Shipping for Returns
You will be responsible for paying your own shipping costs for returning your item unless the product arrived with a technical defect. Shipping costs are non-refundable.
5. Contact Support
For any questions regarding our Refund and Returns Policy, please reach out to us:
