Find quick answers to the most common questions about shopping at UAE COD Store.
Q1: Can I open the parcel before paying the rider?
As per UAE courier regulations, customers are not allowed to open the parcel before making the payment. However, if there is any issue after opening, you can contact us for a return or exchange under our policy.
Q2: What are the shipping charges?
Shipping charges are displayed at the checkout page. We also offer free shipping on many products and promotional offers.
Q3: How long does delivery take?
Orders in Dubai and Sharjah are usually delivered within 1-2 working days. For other Emirates, it takes 2-3 working days.
Q4: How do I track my order?
Once your order is shipped, we will send you a tracking update via WhatsApp. Our courier partner will also call you before delivery.
Q5: What if I receive a damaged product?
If the product is defective or damaged, please contact us on WhatsApp (+966 571 732 924) within 24 hours with photos/videos, and we will arrange an exchange.
Q6: Do you have a physical shop?
We are an online store focused on providing the best gadgets at competitive prices directly to your doorstep across the UAE.
Still have questions?
Contact our 24/7 WhatsApp support for instant help.
